Be Ready for the Ups & Downs

Helping someone with mental health issues can put supporters on the proverbial “emotional rollercoaster.” Don’t give up. Stay connected and be sure to take care of yourself too.

Some days you feel that you know just what to do to be helpful and it seems to be working. Other days, it can feel like everything is going backward, and you feel frustrated, helpless, anxious, or overwhelmed.

Practice empathy, not just sympathy. It will give you the emotional space needed to be an empathetic supporter and serve as a reminder that this isn’t about you. 

Finally, take steps that give you the strength, resilience, and energy to be an effective supporter. Offering care to someone starts with caring for yourself.

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Share Hope

Hope is one of the most important gifts supporters can bring to the mental health journey. Your hope empowers the person you care about to begin to imagine a better life, even when they cannot envision it themselves.

Everyone can put together a vision of hope in their own words, no matter how severe their mental health condition. Help them write down their specific vision for the future. Recognize that hope can be fragile, and a person can be crushed by causal or even well-meaning comments. Support their vision, even if aspects seem unrealistic at first. Over time, the person may – as we all do – adjust the specifics to adapt to current realities and new opportunities. 

When you can offer positive encouragement, the person you are trying to help will be more appreciative of your support and more likely to make progress.

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CELEBRATE EVERY VICTORY

A person’s mental health journey will likely last a lifetime. While there will be setbacks, there will also be triumphs. Recognize and applaud every step of progress, no matter how small.

Celebrating victories helps to make the mental health journey a more successful one. Recent research shows that confrontation and punishment are not drivers of long-term change and life success. What works? Accelerating access to positive reinforcement.

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Focus On Strengths

As a caring supporter, your most important opportunity is to reinforce strengths, not diminish them by finding flaws. Instead help your loved one feel and be stronger by acknowledging small steps forward and the work it took to achieve them.

To help you appreciate their effort, use a “strengths-based” approach to describing situations, rather than focusing on the negative.

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Ask & Listen

Express your desire to understand what the person is going through by asking questions and being fully present in the conversation.

Welcome them as they are. Ask to hear their story and how they’re feeling. Inquire about behaviors that seem unusual or concerning. Whether good or bad, their experience is their story, and important to respect.

Avoid acting without full knowledge of what has happened or how the person perceives it. Instead take time to listen carefully and gain empathetic understanding of the situation.  That will allow you to be a more effective supporter and partner.

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DON’T TRY TO “FIX”

It’s not your job to “fix” the person. Your role is to be a great partner, helping them to stay focused and hopeful. You aren’t expected to be an expert or have all the answers. Remember, it is their journey, not yours.

Supporters can overcome the fixer mindset by practicing “empathetic detachment.” Empathize with their situation but embrace that you’re not responsible for changing it.

Instead, provide a safe space and allow them to determine what level of support will help them most at that point in time.

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Let your friends know that you are feeling like you

would like to talk.

Be strong by reaching out for support from

your friends and family.

If a friend is experiencing mental health concerns, you can provide valuable support by letting your friend know you are there to talk and listen.

MENTAL HEALTH MATTERS

HOW ARE YOU, REALLY?

Looking for a simple way to #GoFirst and start an open and honest conversation about mental health? Send this sticker to a friend, asking, “how are you, really?” and show your support by listening to what’s on their mind.

Talking about how we feel to those we love can help us feel supported and less alone. Try sharing your “current mood” with a friend. It can work both ways. If you open up, it might encourage them to do the same.

WANT TO TALK?

If you notice a friend or family member who doesn't seem quite like themselves lately, check in and start a conversation.

I'M HERE FOR YOU.

Check in on those around you every once in a while by sending this sticker and letting them know you truly care about how they’re doing.

This website is owned by the Meadows Mental Health Policy Institute for Texas (“MMHPI”), a nonprofit organization described in section 501(c)(3) of the Internal Revenue Code, headquartered Dallas, Texas. Okay to Say™ is an assumed name and a charitable program of MMHPI.” This privacy policy discloses how we, our service providers and those contracting on our behalf collect (individually or collectively, referred to as MMHPI, Okay to Say™, we, us or our) protect and use information you provide or we collect online, as well as how we protect children’s privacy.

Our online properties are comprised of, but are not limited to, all pages found under this website and mmhpi.org. This privacy policy applies to these sites and our services or activities (individually or collectively, referred to as the site or service).

If our policy practices change in the future, we will let you know by posting our revised privacy policy on our website. By using the pages on this site or other services covered by the posted Privacy Policy, you are accepting the practices described in the Privacy Policy.

Information Collection

Personally Identifiable Information. At our site, we do not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we do not require you to register or provide information to us in order to view our site except where specifically directed. MMHPI only gathers personally identifiable data on our site, such as names, addresses, Zip/postal codes, e-mail addresses, etc., when voluntarily submitted by a visitor. Once collected, we may combine this information with other information collected from external sources.

Non-Personally Identifiable Information. MMHPI may automatically collect certain technical information from your computer such as your Internet service provider, your Internet Protocol address, your browser type, your operating system, the pages viewed, the pages viewed immediately before and after accessing the website, and the search terms entered to get to our site. This information allows us to improve and customize our services. We may collect this information using “cookies,” which are small text files that many websites save on your computer, or similar technologies. See the section on “Use of Cookies and Similar Technology” below for more information.

Use and Sharing of Personally Identifiable Information

The personally identifiable information you provide is used by us and other entities who are involved in the operation of this site or who provide support for MMHPI programs, including but not limited to Okay to Say, for general business purposes and for the purposes for which you provided the information. General business purposes include, for example, our activities, program participation, marketing, promotions, and fundraising activities and communications.

The purposes for which you provide information includes our right to use your personally identifiable information for the following reasons: to promote or facilitate participation in Okay to Say or other MMHPI programs, promotions or services; to support implementation of policies and programs that help Texans obtain effective, efficient mental health care when and where they need it; to position Texas to be the national leader in treating people with mental health needs; to process online transactions, purchases, and donations; and/or to process a grant or job applications. We may share personally identifiable information with third parties to accomplish these objectives or for other reasons such as: (i) when the person submitting the information authorizes us to share it; (ii) when sharing the information is with a service provider in furtherance of our operations or the operation of the site, for instance, to process a purchase or other transaction you make; (iii) to engage in fund raising, marketing communications and promotions; (iv) to comply with legal processes such as a subpoena or court order or to otherwise protect your or our legal rights; or (v) for other purposes for which you provided the information. MMHPI has no control over or responsibility for the data collection and use practices of third parties that process online transactions. For example, if while on our site you access a third party provider, certain information is transmitted to the provider and is subject to the third party’s own privacy policy.

Please note that MMHPI provides operational support for the site and may collect and use personally identifiable information you provide to the site and other information collected by the site as described in this policy.

By providing personal information to us, you consent that we may transfer your information internally, including among our various programs, and that your personal information may be transferred to a third party or for a different purpose in the event Okay to Say™ ceases to be an assumed name or program of MMHPI.

Children’s Privacy

MMHPI is committed to providing a safe, secure, and fun online experience for children who visit our site. We are dedicated to safeguarding any personally identifiable information collected online and to helping parents and children have positive experiences on the Internet.

We will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent. With parental consent, we may collect information from children under the age of 13 such as: name, address, email address, account information, and user generated content. This information allows us to fulfill a requested transaction and facilitate participation in online programs, keep records, undertake certain marketing activities, or to otherwise customize or enhance the website experience for children.

Children under the age of 13 may be able to make certain content such as user generated content visible to others or the public. This could include, for example, a webpage or parts of webpages operated by children that have been designed for group or public viewing. However, absent parental consent, children under 13 would be allowed to display only limited information such as a first name or unique user name or other information that does not allow for online contacting by third parties.

Regardless of what information is displayed, parents can revoke their consent and ask that information about their children be deleted from the site by contacting our offices by phone at (972) 884-4660 or via email at [email protected]. To do this or to review personally identifiable information collected from children, we must verify the identity of the requesting parent. When a parent revokes consent, we will stop collecting, using, or disclosing information from that child. To respect the privacy of parents, information collected and used for the sole purpose of obtaining verifiable parental consent or providing notice is not maintained in retrievable form by the site if parental consent is not obtained after a reasonable time.

Submissions

MMHPI welcomes children to learn more about our organization and, where appropriate, participate in polls and surveys, as well as submit comments, artwork, writings, and other submissions for posting on our website. For this reason, MMHPI follows the guidelines for interactive electronic media published by the Children’s Advertising Review Unit (CARU) of the Better Business Bureau for pages targeted to children under 13. However, we encourage this be done only with their parent’s knowledge and supervision. We also encourage children to use an alias (e.g., “Bookworm”, “Skater”, etc.), first name, nickname, initials, or other alternative to full names or screen names which correspond with an e-mail address for any activities which will involve public posting.

In keeping with CARU’s Principle regarding respecting and fostering the parents’ role in providing guidance for their children, we encourage parents to check and monitor their children’s use of e-mail and other online activities regularly.

Use of Cookies and Similar Technologies

Visitors should be aware that non-personal information and data may be automatically collected by the MMHPI website through the use of “cookies” or other similar technologies such as web beacons. “Cookies” are small text files a website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. “Web beacons” are a small snippet of code embedded in webpages typically used to monitor activity on a webpage and transfer or collect information, such as information about your Internet Protocol address, the URL of the page on which the beacon is located, the browser type that is accessing the site, and the ID number of cookies placed on your computer.

MMHPI uses “cookie” technology only to obtain non-personal information from its online visitors in order to improve visitors’ online experience and facilitate their visit within our site. MMHPI may use web beacons to improve website services, conduct website analytics, first party advertising relating to us and our sponsors, and to optimize the browsing experience.

We use third-party advertising companies to serve ads when you visit our website. These companies may use non-personally identifiable information (that is, not including your name, address, e-mail address, or telephone number) about your visits to this and other website in order to provide advertisements about goods and services of interest to you on this or other websites. Read more information about this practice at networkadvertising.org and aboutads.info/choices to know your choices about not having this information used by these companies.

Links to Other Web Sites and Services

This site may be linked to other sites and services that are not maintained by MMHPI. These websites have their own privacy policies, which you should review prior to visiting them. We have no responsibility for linked websites and provide these links solely for the convenience and information of our visitors.

Some of our service providers may be located outside the United States, and by providing personal information to us, you consent to your information being processed on our behalf in these countries.

Our Security Safeguard

The safety and security of your online experience is of the utmost concern to us. We take measures to implement reasonable physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online.

Children

If you are under 18, you need parent/guardian permission to use a credit card to make purchases online.

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How to Contact Us

If you have any questions about our Privacy Policy, you can contact us at:
MMHPI
2800 Swiss Avenue
Dallas, TX 75204
(972) 884-4660

Monday-Friday, 8:30 AM-5:00 PM Central Time. After normal business hours, our voicemail will record your message for follow-up.

E-mail

You can email us your question at [email protected] and we will get back to you as soon as possible.

Thank you for visiting our site.

This Privacy Policy was last updated in December 2015.

 

 

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